IT Computer Technician

US-NY-Rochester
4 days ago
Job ID
2017-1107
# of Openings
1
Category
Information Technology

Overview

 

Partnerships to Uplift Communities (PUC) is a non-profit charter school management organization designed to significantly increase college entrance and graduation rates for underserved students in Los Angeles, San Fernando Valley and Rochester.

Our mission at PUC Schools is to develop and manage high quality charter schools in densely populated urban communities with overcrowded and low achieving schools. We create school programs and cultures that result in college graduation for all students. We uplift and revitalize communities through the development of educational and other supportive partnerships.

 

Job Purpose

Under the direct supervision of the IT Manager, the IT Computer Technician will be providing technical support for local staff, users, and maintain onsite computer equipment. The IT Computer Technician will also be customer service oriented in providing solutions to everyday technical needs at their assigned job site.

Responsibilities

  • Provide staff and users with assistance solving computer related problems, such as malfunctions and program problems
  • Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems
  • Expand or modify system to serve new purposes or improve work flow
  • Confer with clients regarding the nature of the information processing or computation needs a computer program is to address
  • Train staff and users to work with computer systems and programs
  • Determine computer software or hardware needed to set up or alter system
  • Ability to understand the implications of new information for both current and future problem-solving and decision-making
  • Determining causes of operating errors and deciding what to do about it
  • Maintain student computer fleet
  • Respond to helpdesk tickets and tasks
  • Update, Verify, and enter IT assets in inventory
  • Report any networking anomalies or issues to networking team
  • Direct and supervise IT Interns

Qualifications

Qualifications:

  • Bachelor Degree
  • 2+ years experience within IT
  • Able to work effectively in a stress filled environment
  • High level of confidentiality
  • Able to work with a diverse workforce
  • Ability to create a sense of urgency within the team and for yourself
  • Project management background (Operations driven by Project and Schedule management)

Skills:

  • Great customer service skills
  • Organized and detail orientated
  • Excellent communication skills (verbal and written)
  • Must be flexible and team-oriented
  • Able to multi-task in a fast paced environment
  • Must be flexible and team-oriented
  • Positive attitude

Salary & Benefits:

  • Salary
  • Ongoing Professional Development
  • Fulltime benefits: medical, dental, vision and 403b
  • Paid Time Off
 

DISCLAIMER: This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of an incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of an incumbent. An incumbent may be asked to perform other duties as required. Management reserves the rights to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this position description changes the at-will employment relationship existing between the Institution and its employees.

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